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Privacy Policy Privacy Notice
Version 2.1 March 4th, 2020 is dedicated to safeguarding and preserving your privacy when you visit this website or communicate electronically or otherwise with the practice. This Privacy Policy provides an explanation as to what happens to personal data provided by you or collected from you.





Our contact details

Name:       Psychological and Educational Consulting Services (SCS)

Address:    17 Drève du Moulin, 1410 Waterloo, Belgium.

Phone Number: +32 477 84 60 59




What type of information is gathered?

  • Personal contact details, i.e. name, e-mail address, phone number and postal address, provided by you as an existing or prospective client.

  • Health related information provided by you as an existing or prospective client.

  • Any other information which you provide directly as an existing or prospective client. 


How is the information gathered?    

Personal information is provided directly by you as an existing or prospective client, in the following ways:

  • e-mail, either directly or via the contact form on the website,

  • during consultations,

  • direct communication for any reason,

contact details provided where you opt in to receive news or other information.

Why do you need to collect my information?

  • Contact details you provide in any form are used to respond to queries or send you information,

  • The information you provide about your health as a prospective or
    existing client is used to facilitate consultations,


  • If you opt in to receive news or other information. Names and e-mail addresses will be collected in order that we can send you such information.



Legal basis for collecting and processing personal information

Under the EU Data Protection regulation known as the General Data Protection Regulation (GDPR), the lawful bases which relies on for processing this information are:

  1. Legitimate Interest: 

a) Contact and health data shared by prospective clients when making enquiries.

b) Contact and health data for existing clients.

In addition, as health data is classified as sensitive personal data under GDPR, we apply the following criteria for processing Health data: The provision of health or social care or treatment (Art. 9(2)(h).

     2. Consent

a) Contact details of anyone who opts in to receive updates or other information from

b) Where the need arises to share health data with a third party for the sole purpose of advancing that client’s health. In such an event,
explicit consent to share health date will be requested from the client.


What happens the information provided?

It is used to:

  • Answer queries you have made, as an existing or prospective client,

  • Arrange consultations with you, as an existing or prospective client,

  • To send you information which you have opted in to receive.


For some clients who need to see another therapist, it would usually be necessary to share their information with that therapist. If it is required to share your details, your explicit consent will be requested.

No personal information is shared with third parties, except in the afore-mentioned cases.



How is your information stored?

  • Electronic data is stored on encrypted drives located within the EU and backed up on a GDPR compliant cloud service.

  • Paper records are stored securely in a location within the EU.

How long is your data kept?

  • 30 years from the date of the first consultation, for all existing clients.

  • Data provided through the opt-in form is kept until you unsubscribe, at which stage it is deleted, except for your e-mail requesting to unsubscribe which is kept for the record.


Disposal of your data

Where there is no longer a need to keep your data, or you have requested that we erase your data and there is no legal reason for retaining your data it will be disposed of as follows:


  • Electronic data will be securely erased,

  • Paper records will be securely shredded.



Cookies and Visiting


  • Cookies are small digital files that are downloaded onto your computer or device when you visit a website.

  • Different types of cookies and their purposes:
    Some cookies are required to make our website work smoothly e.g. for setting how the site is rendered to suit the users’ device or to enforce security. These cookies disappear upon closing the browser.

    Other cookies last longer such as:
    The cookie used to record whether you have clicked the cookies pop-up notice, so that the notice will stop appearing every time you visit the site.

    Another example are cookies used identify unique visitors to the site. we use this cookie to track how many people visit the site and what action they take on the site.


If you wish to view the cookies used, or block some or all of them, this can be changed via the cookies setting on your browser. This is explained in the manage cookies section below.



Manage cookies

You can alter the settings of your browser to erase cookies or prevent automatic acceptance. In your browser you will have the following options:

  • Review the cookies you’ve got and delete them individually,

  • Block third party cookies or cookies from specific sites,

  • Accept all cookies,

  • Require notification when a cookie is issued

  • Reject all cookies.

For browser specific information visit the relevant link, listed below:


Cookie settings in Internet Explorer
Cookie settings in MS Edge
Cookie settings in Firefox 
Cookie settings in Chrome  
Cookie settings in Safari on Mac  
Cookie settings in Safari on iOS  


Your data protection rights

Under data protection law (GDPR), you have rights including:

Your right to be informed – You have the right to ask how your data is being processed and why.

Your right of access - You have the right to ask us for copies of your personal information.


Your right to rectification - You have the right to have your information rectified or completed if you think it is inaccurate or incomplete.

Your right to erasure – Also known as ‘the right to be forgotten’ You have the right to ask to have your personal information deleted in certain circumstances.


Response times

If you make a request, it will be actioned within one month, unless there are reasons for an extension, in which case you will be informed within the month.


No Fee

You are not required to pay any charge for exercising your rights.
Please contact if you wish to make a request.



How to complain

You can also complain to the Belgian Data Protection Authority if you are unhappy with how we have used your data.

The Belgian DPA: L'Autorité de protection des données can be contacted via their website at:

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